Frequently asked questions

You make the product, we print it. Pick the product, upload your image or design, and arrange it right in the editor. You see how it will look as you go, so there are no files to send us afterwards and no design to confirm over email.

When it looks exactly the way you want it, you place the order and pay online. We take the design exactly as you left it and send it to production.

What you see in the editor is what we print. So play with it until it looks right.

There are two ways to buy.

Custom products are for when you want to make your own: pick the product, upload your image or design, and lay it out in the editor exactly as you want it to appear.

Ready-made designs are made by us. Pick the one you like, pick an available variant, and put it straight in the basket — no editor involved.

In short: bring your own design or pick one of ours. Either way, the printing is on us.

Yes. The editor shows a preview as you customise, so you can see how the design sits before you place the order.

Adjust it until you're happy with the result, then order straight from the site.

Check the preview before you order: the product is made to the design and the placement you chose in the editor.

Yes. In the editor you move it, resize it, rotate it, and you can even copy it several times if you want the same element in more than one place.

The editor shows you the area the print can sit in and its size in centimetres as you move it — so you see exactly how big it comes out before you order.

Yes. You don't need to arrive with an image already made.

Type text straight into the editor and pick from the stickers in the Printozaurul library. Both text and stickers can be moved, resized and rotated into place.

You can combine images, text and stickers in the same design and arrange them until you get what you want.

Yes, as many as you like. Choose the quantity and mix variants — several sizes or colours. The price is per product.

And if you want the same design on a different product, you pick it at the next step of customising, without redoing the design from scratch.

The Printozaurul range keeps growing, so the products and variants on offer can differ.

When you customise a product, the site shows you the products, colours, sizes and variants available for the design you picked. Some designs come in several colours, others have more limited options.

Every product has its own size guide, with measurements, on the product page.

Check the measurements before ordering and compare them with something you already own that fits you well. That gives you the best chance of getting it right.

Don't go only by the size you usually wear: cut and dimensions differ from one product to another.

You can upload your own work, or any image you have the right to use and reproduce.

We don't print anything that infringes copyright, trademarks or other intellectual property — brand logos, characters or protected works, where there is no permission to use them.

We also don't accept illegal, discriminatory, hateful or obscene content, or anything promoting violence or extremist organisations and ideologies.

If a design breaks these rules, we reserve the right to refuse the order.

Upload your own photo, illustration or graphic and position it right in the editor. We accept PNG, JPG and WebP, plus the HEIC photos iPhones take.

For the best result, use as sharp an image as you have. Don't worry if the preview in the editor looks less crisp than your original: the file shown there is optimised for preview, and the image used for printing is prepared separately, at the resolution it needs.

One thing to keep in mind: the final result depends on what you upload. A sharp photo or a well-made design will always beat a small, blurry or heavily pixelated image.

Take it out in the editor. Select the photo, press cut out, and we show you the result before you apply it.

It's worth doing almost every time. DTF lays down a layer of white under the image, so a background isn't "almost invisible" the way it looks on screen — it prints as an opaque rectangle around your subject.

If your image already has a transparent background — a PNG, say — it stays transparent. Nothing to do.

Just about anything you can think of: photographs, illustrations, logos, text, complex graphics, designs with many colours and fine detail.

DTF printing lets us reproduce complicated, colourful images without you having to simplify your design. You have the image? We'll print it.

Yes. In the editor you switch between front and back and add as many designs as you need on each side, depending on the product.

You can have one design on the front and another on the back, or several elements on the same side. You decide where each one goes.

Wash at 30°C or below, and turn it inside out first.

Avoid bleach and harsh cleaning products.

Don't iron directly over the printed area. If you have to iron it, turn it inside out.

Don't tumble dry it. Dry heat lifts a print faster than any wash.

The more care you take, the longer the print keeps its look and its colours.

Online, by card, on the site, at the moment you place the order. We don't ship cash on delivery.

It's straightforward: make your product, add it to the basket, fill in the order details and pay. Once the payment is confirmed, the order goes into production.

Production takes 1–2 working days and starts once payment is confirmed — every product is printed for one particular order, not picked off a shelf.

Once it's ready we hand it to the courier: 2–3 working days to your address, 1–2 to a FANbox.

End to end that's 3–5 working days to your door and 2–4 to a FANbox.

Yes. You can order for someone you care about and we'll deliver straight to their address.

At checkout you fill in the contact details and delivery address of whoever receives the parcel, and your billing details can be filled in separately, so the invoice comes to you.

The design can't be changed once the order is placed.

If you've had second thoughts and the order holds only your own designs (or hasn't been paid yet), you can cancel it yourself from your account: at the end of the order page, the "Cancel order" link is there as long as the order hasn't gone to print, and it takes effect immediately. Then place a new one with the design you want.

The window is 1–2 working days: we print once the blanks for your order arrive. If you ordered without an account, write to us with the order number and we'll stop it.

If the order also has ready-made gifts in it, use the "Withdraw from contract" page, linked at the bottom of the site — it works without an account too. An order that hasn't been paid for yet, whatever it holds, you cancel from your account, at the end of the order page.

Which is why it's worth checking the design, the placement, the size and the variants carefully before you order.

It depends on the product.

Ready-made designs, the ones you pick off the site and add straight to the basket, can be returned within 14 days of delivery, no reason needed. You pay the return shipping, and the product has to be unworn.

Products you customised yourself can't be returned simply because you changed your mind. They're made to the design you created, specifically for your order, and fall outside the right of withdrawal.

If the product arrives faulty, damaged or different from what you ordered, that's another matter — see the next question.

If the parcel was crushed or soaked in transit, write to us as soon as you can, ideally within 48 hours of delivery — that is what we need to open a claim with the courier. You lose nothing by being later.

If you received the wrong item, the wrong size or a print that is not the design you confirmed, you have 14 days from delivery to tell us. If it is a material defect, or the print lifts in the wash, you have 2 years — that is the statutory conformity right.

Either way, send us clear photos that help us see what happened.

We answer within 5 working days. If the problem is confirmed, we replace it with a new one or refund you — your choice.

This holds for custom products too: the right of withdrawal doesn't apply to them, but a wrong or faulty product gets sorted out regardless.

No. You can order from Printozaurul without creating an account.

Pick and customise your product, add it to the basket, fill in what the order needs and pay online. Simple, no extra steps.